Straightforward Repair Process
From the front counter to the bench.
Four steps. You bring the device to the Massapequa shop, we diagnose the problem, you approve the repair, and we test the completed work before pickup. Nothing gets repaired before you approve the price.
Section 01 / Process
How a repair runs
Bring it in
Book online, call, or text and bring the device to the shop. The reported symptom and condition are documented at intake.
Diagnose
We reproduce the problem and test the device until the actual fault is identified. The $40 diagnostic is credited toward an approved repair.
Approve
You receive the diagnosis, price, options, and expected repair timeline before work begins.
Repair and pickup
Approved work is completed and tested. We text you when the device is ready for pickup.
Section 02 / Before coming
Helpful things to bring
A few small things make the diagnosis faster, and the last one matters more than the rest.
Laptop or MacBook
Bring the charger if the issue involves power, charging, or intermittent behaviour.
Desktop PC
Usually the tower is enough. Bring unusual power adapters or accessories if they are what reproduces the issue.
Phone or tablet
Know the exact model if you are calling ahead for a part quote or a stock check.
Data problem
Tell us immediately if the files are more important than making the device work again. It changes the order everything is done in.
Section 03 / While here
What you get
Documented intake
The device condition and the reported issue are recorded at check-in.
Text updates
You receive text updates as the repair progresses: the diagnosis, any approval question, a material change, and the completed repair. Call or text back any time for a status check.
Plain-language explanation
You are told what failed and what the repair is intended to correct.
Warranty
Qualifying repairs include a one-year warranty covering parts and labor. Liquid-damaged devices are excluded. Motherboard and board-level repairs are warranted for the specific component or circuit repaired. Warranty coverage does not apply to subsequent failures caused by physical damage, misuse, liquid exposure, improper use, or lack of reasonable device maintenance.
Book
Start with what the device is doing.
Book online or call or text, then bring it to Benjamin's Computer Repair in Massapequa. $40 diagnostic credited toward approved repair, typical diagnosis in 1 to 3 business days.